Terms of Service

Refunds:  There are no refunds or exchanges- although you are free to sell/gift your experience to someone else with 24 hours advance notice via email to info@thesantaspot.com.  In the case of last minute illness, you may transfer your ticket to the following season, provided the Santa Spot decides to operate.

Ticket Purchase: The family experience ticket is for one family-and is good for UP to two parents/guardians and two children within that family (no ticket needed for children under 12 months).  Additional adult and child tickets may be purchased at a nominal cost if you would like to bring a grandparent, or if you have more than two children. Please do not combine families under one ticket, or your ticket will be voided and you will not receive a refund.

Photos:  Photos and video will be taken during your event, and may be used in The Santa Spot’s marketing, on our website, or on our social media. By purchasing a family experience ticket, you acknowledge that you will not receive compensation for the use of these images, and that they may be used at the Santa Spot’s discretion.


Get access to early bookings, added sessions, and special offers!


Better yet, see us in person!

We look forward to hosting you in our new space!

Libbie Mill – Midtown
We are in the Tanner Row Building

The Santa Spot

4900 Libbie Mill Boulevard, Suite 160, Richmond, VA 23230, United States

Interested in a private party? Contact Us Here!

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